CAPE CHARLES, VA –  On October 1, many Chesapeake Bay Bridge-Tunnel customers suffered extreme inconveniences as a result of an accident caused by Chesapeake Tunnel Joint Venture (CTJV), the company that is constructing the new parallel tunnel at Thimble Shoal Channel.  As the responsible party for this accident, CTJV has set up a toll relief fund for travelers who were inconvenienced.  Any customer who traveled the CBBT between 10:30 a.m. and midnight on October 1 are eligible for a full refund.

All customers who paid via E-ZPass, credit card or debit card have already had the charges to their account reversed on October 6.  If they haven’t already appeared, the credits should be appearing on the accounts within the next few days.  Customers who participate in the commuter rate program will still get credit for any trips taken on October 1 during the time periods for eligibility.

Customers who paid via other means and would like a refund of their tolls should contact the CBBT’s Administration office at 757-331-2960 to request a refund.  Customers can either provide a copy of their receipt or a description of their vehicle including license plate, make, model and color plus information about the time of their trip so that their refund request can be validated.

All toll relief reimbursement requests must be received by the CBBT by October 31, 2018.