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mission and organization
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MISSION We provide the traveling public with a safe, cost effective, and unique driving experience across the scenic Chesapeake Bay.

We envision the Chesapeake Bay Bridge-Tunnel as an important part of an integrated transportation system that serves both a local and a national population. We see the District accommodating the traveling public in a friendly, helpful manner and attracting visitors to the Eastern Shore/Tidewater area as it showcases the beauty of the Chesapeake Bay.

We further envision the District as an efficient operator of an improved parallel bridge and tunnel system. We see completion of the current expansion ultimately providing the traveler with a safe and cost effective means of getting from one side of the Bay to the other. Additionally, we envision increased traffic that produces adequate revenue for improvement projects and that keeps tolls at reasonable rates. We see a financially viable District providing greater service to contiguous populations, while remaining sensitive to the local community and the environment.

Finally, we envision the Chesapeake Bay Bridge and Tunnel District as an example for similar enterprises elsewhere. We see the Commission and the general population in agreement about their common interests, and served by employees who are efficient and dedicated, and who consider themselves to be part of a team.

The mission statement was adopted by the Chesapeake Bay Bridge and Tunnel Commission on September 21, 2010.



Executive Director

Finance Division

Operations Division Maintenance Division

The Chesapeake Bay Bridge and Tunnel Commission is the governing body of the District. The Commission consists of 11 members who are appointed by the governor of the Commonwealth of Virginia. One member represents the Commonwealth Transportation Board and the remaining 10 members represent the localities within the the District. The District is comprised of six cities, Virginia Beach, Norfolk, Portsmouth, Chesapeake, Hampton, Newport News, and the two Eastern Shore counties of Northampton and Accomack.

The Executive Director is the Chief Executive Officer of the District and reports to the Commission.

The District organization consists of approximately 150 full-time and 9 part-time employees, as follows:

Executive Office - 3 Maintenance Division - 64
Finance Division - 7 Operations Division - 85


In addition to the Executive Office, the District is divided into three divisions: Finance, Operations, and Maintenance.

The Finance Division is responsible for all financial activities of the District.  This includes daily auditing of toll revenues, verifying and disbursing operating expenditures, investment of all funds, preparing and disbursing payroll, overseeing the annual budget and maintaining all financial records and systems.  The Finance Division administers the District's insurance and human resources programs.  Additionally, the Finance Division is responsible for the District's marketing and public relations programs.  These programs are aimed at improving customer service to the traveling public and promoting positive community relations through interaction with local civic organizations.

The Operations Division is divided into two departments: Toll Collection and Police Department. The Toll Collection Department is comprised of 18 employees. In addition to the normal responsibilities of classifying vehicles and collecting the proper tolls, the personnel in the Department disseminate travel information to customers and work closely with the Police Department in the enforcement of rules and regulations of the District. Within the Police Department, there are 38 Police Officers and 23 Emergency Response personnel. The primary functions of the Police Department are to render service to the District's customers and to ensure safe and efficient traffic flow across the facility. The Police Department, utilizing both Police Officers and Emergency Response personnel, provides all traffic control during maintenance operations within the roadway proper. Another function of the Police Department is to enforce the laws of the Commonwealth of Virginia within the project limits.

The Maintenance Division consists of four departments: Shops and Services, Electronics/Communications, Electrical and Mechanical, and Special Projects. The Shops and Services Department maintains the District's vehicle fleet, bridges, tunnels, roadways and buildings. The Electronics/Communications Department is responsible for the maintenance of toll collection equipment, customer advisory signs, and the District's radio and telephone communication networks. The Electrical and Mechanical Department maintains the facility's electrical supply system, tunnel pumping systems, and other electrical and mechanical components of the facility. The Special Projects Department oversees various maintenance and repair projects. As an aid in the planning process for major maintenance and repair projects, the District utilizes a six-year plan which is revised on a semiannual basis.


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